Tools & Briefings

Increasing positive impact through sharing useful information and good practice.

Our experience in working with many different organisations suggests that many intrinsic terms, such as mentoring and emotional intelligence are not always widely understood. Furthermore, we have found that it is common for individuals to be placed in mentoring, management and leadership positions without the time and development opportunities required to master their new role.

Such scenarios have prompted this section of the resource centre. Contained are explanations on key terms, together with distinct tools and techniques which we hope will be of use to your development.


What is Emotional Intelligence? An overview of emotional intelligence and its importance to management, mentoring and leadership.

What is Mentoring? An overview of the characteristics of mentoring and the qualities and beliefs required of both mentors and mentees.

The Difference between Mentoring and Other Professional Relationships Clarifying the differences and relationship between mentoring and other professional relationships, such as coaching.

Evaluating the Delivery and Impact of a Mentoring Programme This document outlines the evaluation work mch conducted for a mentoring programme involving charity fundraisers.

Tools & Techniques

General Development

Sunny and Rainy Brains - Optimism and Pessimism Recent research uses the metaphors ‘Sunny Brains’ and ‘Rainy Brains’ to describe optimists and pessimists. In addition to developing a test to gauge whether you are ‘Sunny’ or ‘Rainy’ their analysis suggests that such a state is not fixed.

Positive Intelligence Assessments A common held view is that happiness follows on from success - achieve a goal and you will become happy. However certain research suggests the opposite is true: those with a positive mind-set are more likely to perform well. The research also suggests that well-being is surprisingly malleable and can be improved by simple practices consistently applied. This link provides access to two free (and short) assessments which may give you an indication as to your current state of well-being.

The divided brain The left part of your brain is often considered responsible for emotion and language, while the right is concerned with reason. The reality though appears to be far less straight forward.

Emotional Intelligence

Star Qualities - This book outlines the methods A-list actors use to perform at their best. For mch, a key insight is how well aligned the ‘star qualities’ are to the concept of emotional intelligence. Consequently, if you’d like to approach the concept from a new angle, this could be the book for you.


Blink - Intuition and ‘reading’ social situations are key components of emotional intelligence, a key area of mch’s work. Blink, by Malcolm Gladwell highlights the requirements, benefits and limitations of intuition and its importance in social situations.

Being Aware of Preconceptions Self-awareness requires us to be mindful of preconceptions. This document outlines some common preconceptions and illustrates how they can become a barrier to effective communication.


In this video, the researcher Daniel Pink outlines three key ingredients for developing individual and organisational motivation: autonomy, mastery and purpose.

An Insight into Motivation - The Skill-Will Matrix This document outlines how the skill and willingness of a person can inform the best way to motivate them.


Six Key Questions to Negotiating the Emotionally Intelligent Way This document outlines six questions you should always ask when negotiating and explains why emotional intelligence is so important to negotiation success.

Communication and Social Skills

Multiple Intentions of Messages This document suggests how you can improve your communication skills through awareness of the multiple intentions behind messages you give and receive.

Questioning Traps to Avoid Key lines of questioning that all managers, coaches and mentors should avoid.

Organisational Intrinsics: Vision, Strategy, Culture, Values & People Issues

Good to Great - This book offers a clear and compelling insight into what it takes for organisations to become great. While this book focuses primarily on private sector organisations, the author has also published a monograph entitled, ‘Good to Great and the Social Sectors’ which focuses on Third Sector organisations.

Obliquity - This book’s central premise is that goals are best achieved indrectly. In mch’s view, a key insight is that no matter how advanced your financial planning, how sophisticated your strategic analysis, or how much intellectual ‘horsepower’ you have, life is just too complex to make accurate plans for the medium or long term.

The Importance and Implications of Balance, Integrity and Quality to Successful Entrepreneurship This article was prompted by a request from the Bath and Bristol Enterprise Network for mch to share its views on the key ingredients of developing and sustaining an entrepreneurial business.

Are you ready to increase your positive impact?